FAQ
Find answers to frequently asked questions about KraftzbyKadin. Check out our responses to your questions on orders, payments, accounts, products, and more.
Returns/
Exchanges
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, KraftzbyKadin by Kadin reserves the right to refuse all returns, reshipments, and refunds. In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. Customers must include photos of the issue and a screenshot of your order confirmation email. To start this process please visit our Contact Us.
Tracking
Once your order has been fulfilled, you will receive an email with your tracking information. You can track the progress of your order directly on the USPS tracking page.
Canellations
Unfortunately, we are not able to cancel an order once it has been placed.
Wrong Address
Please be careful when entering your shipping address, KraftzbyKadin will not be responsible for orders sent to the incorrect delivery address provided by the customer.
Damaged
Please contact us immediately, within 48 hours of receiving your order with your order number, via our Contact Us page. Please note you may need to provide multiple photos of the damaged products.
Incorrect Item
Please visit our page here within 48 hours of receiving your order, so that we can take care of this for you. Please provide your order number with your inquiry.
Payments
We accept online payments via Visa, Mastercard, American Express, AfterPay, Discover, and Paypal. You’ll see this list when you visit our checkout page.
Products
Our products are formulated without any ingredients from animal origin, 100% natural, and not tested on animals.
Storage
We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.
Shipping
We offer complimentary standard shipping on all orders over $40 in the United States. In addition, we offer the following shipping options:
Standard - (USPS) $5.95
Priority - (USPS) $7.95 flat rate envelope
Priority - (USPS) $11.00 Flat Small Box
Priority - (USPS) $19.30 Flat Medium Box
Priority - (USPS) $26.00 Flat Large Box
Priority Express - (USPS) $20.95
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Shipping Disruptions
Packages undeliverable by FedEx, USPS, USPS, DHL, and/or their shipping partners will be canceled and refunded once received and processed at our shipping hub.
Personal Data
We care about your privacy. Please click here to submit a Data Privacy Request.
Contact
Please visit this page: Contact Us.
Contact Response
We respond to all emails as soon as possible. Our goal is to respond to all consumers within 24 hours; however we often experience delays over the weekend and during peak times.